* To receive quality medical and dental care regardless of your age, sex, religion, national origin, sexual preference, disability, health status or ability to pay.
* To be treated with respect by Akron Community Health Resources.
* To information contained in your medical record. You also have the right to participate in decisions involving your health care.
* To personal privacy. Any discussion, consultation, examination and/or treatment regarding your care will be done discreetly.
* To confidentiality of your medical record and other information related to your medical condition.
* To be seen in a safe and clean environment.
* To have special needs met, such as an interpreter to help with communication.
* To appoint a person to make health care decisions on your behalf in the event you lose the ability to do so.
* To make advance directives regarding your medical care and have them honored.
* To file a complaint about your care without fear of penalty, to have your complaint reviewed, and when possible, resolved.

Your Responsibilities as a Patient:

* To provide, to the best of your knowledge, complete information about your symptoms, past illnesses, medications and other matters relating to your plan of care.
* To schedule and keep doctor/dentist appointments, or call to cancel your appointment if you cannot be there.
* To notify the Network of any changes in address, family members or insurance coverage (provide a current copy of insurance card).
* To ask questions when you do not understand explanations about your care or services.
* To be responsible for your actions if you refuse treatment or do not follow your physician’s/dentist’s instructions.
* To follow the organization’s policies.
* To be courteous and considerate of the Network personnel and other patients.